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You feel misunderstood. You feel defensive. Your voice is quavering. Your pulse is racing. Your palms are sweaty. You feel an urge to fight, to convince the other person that they are wrong. Or to take flight: to simply to get out of the room as fast as possible. These are natural reactions when you … Read moreThe Way to Respond to Hard Feedback
It’s time for a difficult conversation with a colleague or employee. A project just finished and didn’t go as anyone had hoped. You are dreading raising it directly. You are worried about how he or she will respond. So you are procrastinating and reading this article. Good timing. I estimate that at least 80% of … Read moreDon’t Give Feedback Until You Read This
Many things stand in the way of creating a culture conducive to giving and receiving feedback. Sometimes, these challenges seem so insurmountable that we stop trying. We simply opt not to take the psychological and relational risk involved with these difficult conversations. We just say nothing. Or, even worse, we default to destructive, passive-aggressive communication. … Read moreThree Steps for a Feedback Culture
A few years back, my friend Michael was a successful student here at Michigan Ross. With a winning personality, work experience at a top Internet company, and an advanced degree from a prestigious business school, Michael had his pick of post-graduation employers. He decided to join a prominent West Coast tech company, and was seemingly … Read moreBeyond Engagement: Thrive At Work